Customer Service & Sales Training
Customers are the life-blood of any company. An ability to win and retain customers is essential for any business to grow and to be successful in the long term. At Pindara Training Services we believe that making every customer feel valued and appreciated is fundamental to providing quality customer service. Our Customer Service and Sales Training program teaches participants simple skills and techniques to ensure that they provide exceptional customer service for every customer, every time. We understand that time is a valuable commodity for any business so our training focuses on practical tips and techniques to equip your staff and make sure that each of your customers (and potential customers) experiences the highest possible levels of customer service. We teach our participants how to utilise quality customer service as a sales tool to build happy, long term customers.
Learning outcomes
After completing one of our Customer service & sales training programs participants will be able to;
- Quickly identify customer’s needs
- Demonstrate the key elements of outstanding customer service
- Adapt their communication style to suit their customers
- Build better relationships with customers and potential customers
- Use outstanding customer service techniques to create sales
Running time: 4 or 6 hours
Minimum participants: 8
Maximum participants: 25
Costs: Contact us for a tailored quote
Our Customer Service and Sales Training covers a range of customisable subjects including;
- Delivering quality customer service
- Looking through the customer's eyes
- Using service to drive sales
- Exceeding customer expectations
- Effective communication strategies
This training can also be combined with units from either our Aboriginal Cultural Training or Leading Diverse Teams Training to best suit your individual needs.
"We acknowledge and pay respect to the First Peoples of Australia and extend that respect to all Elders past, present and future"