Building Cultural Responsiveness

Our Building Cultural Responsiveness program, has been designed for teams who have a significant number of interactions with Indigenous people but also deliver services to people from diverse cultural backgrounds. This program teaches participants how to quickly identify a person’s cultural needs and then adapt their interactions to suit those needs creating improved outcomes and customer satisfaction. Rather than teaching participants to memorise a list of common cultural beliefs, which can often be outdated or inaccurate, our Building Cultural Responsiveness program focusses on teaching participants how to quickly identify the cultural preferences of individuals they engage with and then adapt their interactions in a culturally responsive way. This program modifies and combines elements of our Aboriginal Cultural training and our Leading Diverse Teams program. It uses Aboriginal culture to demonstrate skills and techniques which can then be applied equally to any cultural group.  This training teaches your team how building culturally responsive interactions can help improve client engagement, compliance and outcomes. 


Learning outcomes
After completing one of our Building cultural responsiveness programs participants will be able to;

  • Understand how cultural preferences impact individual behaviours & expectations
  • Explain how un-conscious bias can affect decision making
  • Adapt their communication style to suit their audience
  • Create culturally inclusive environments for staff and customers

Running time: 4 or 6 hours
Minimum participants: 8
Maximum participants: 25
Costs: 
Contact us for a tailored quote

Our Building Cultural Responsiveness Training covers a range of customisable subjects including;

  • Understanding culture
  • 5 steps to cultural competency
  • Understanding cultural differences
  • Introduction to Aboriginal cultural beliefs
  • Creating culturally responsive interactions


This training can also be combined with units from Customer Service & Sales Training to best suit your individual needs.



"We acknowledge and pay respect to the First Peoples of Australia and extend that respect to all Elders past, present and future"